Frequently Asked Questions
Below is the list of Frequently Asked Questions that would address most of your queries. If you don’t find answer to your query here, please feel free to contact us at our support numbers.
- What kind of service do you provide?
We provide service to any student who needs an edge in today’s competitive environment. Essay Sale is an academic and research writing service including presentations, essays, thesis writing, dissertation, etc. Our company has hundreds of professional researchers, writers and editors in a wide variety of academic fields. Our professional writers have years of writing experience and can write outstanding works for any academic level regardless of length, subject or style.
- Can I expect quality for my hard earned money?
We strive to make our company reliable by meeting deadlines in a timely manner and take your writing project very seriously. We do not take anything for granted when you pay for our service. At MyEssayPros.com you get a clear and concise paper that addresses your requirements. We also aim to give our clients the best customer satisfaction that they can ever receive. Not only do our writers understand what is expected from an academic standpoint, but they are assigned only to subjects of their exact experience. We take pride in what we do and we guarantee your satisfaction.
- What are the qualifications of your writers?
Our researchers are in-house writers, teachers and professors from some of the best universities in the world. With our large and diverse team it is safe to say we have nearly every possible topic and every field covered. We can write papers on every subject from the Social and Natural Sciences to English Literature, Economics, Medicine and Law. Most of our writers hold at least a Masters Degree and work in their respective fields. Many of our writers enjoy the challenge of assignments and have a general love of writing.
- How do I know that your writers will not plagiarize?
All of the custom essays ordered from MyEssayPros.com are original. Our writers are screened, educated professionals who are serious about their business. We understand what a student can go through if they turn in plagiarized work, so we run it through a rigorous process to check and double check the work, just to make sure it is original and not used by anyone else, before it would be given to our students.
- What is the format of your custom essays?
All our essays come in accepted academic format: 1-inch margins on all sides, formatted with 12 point Arial font, double-spaced. If you wish to have any other special formatting for your essay, please include the requirements in the “Comments” box at the order page.
- How many words do you have per page?
All pages of the custom essays or term papers you receive will have approximately 250 words per page.
- What are your policies concerning the paper format?
We use Microsoft Word document format by default. However we can make it in any format you require.
- How does the Custom Writing Service work?
When you order a custom essay, term paper, or thesis/dissertation your order is reviewed by support team and assigned to the most suitable writer from our database. You receive email notification as soon as the writer is assigned. When your order is completed, we send you another email with the link to your personal order page where you can download the preview file. After you review the work you can either approve it or request revision. In order to allow our writers enough time for revision we always try to deliver essays before the deadline. Just after you approve the order, you will be able to download editable and printable version.
- How do you know what information I need in my essay?
When you order your essay, you should provide as much detail as possible. We will write your essay based on the information shared by you.
- How will I receive my paper?
As soon as writer completes the paper you will receive a notification email with the link to your personal order page. Please note that we do not send files by email. The only way how you can download and review your custom essay is to follow the link or enter your email and unique order number at http://www.MyEssayPros.com
- How fast can I receive my paper?
Our standard delivery time is 5 days, but we can have your paper to you within hours. You can select your delivery time on our order form.
- Is this service legal?
It is legal to purchase anything unless it is prohibited by the law.
- How secure is the order processing?
PayPal is an authorized retailer of MyEssayPros.com
- Is this service anonymous and secure?
Yes. We do not share any of your personal information (unless required by law enforcement) and we use secure credit card processing when we process your order.
- How much does it cost to use MyEssayPros.com?
Essays from MyEssayPros.com start at $9.99 per page. Please see our order form for all of our pricing information.
- What if the completed paper does not match my requirements?
Our writers strictly follow your instructions. But we acknowledge that at times there are rare instances that this may happen. Hence, we have 30-days free revision policy. If you are still dissatisfied with the paper, we can assign another writer or give you refund, subject to three days deadline. We take all these measures to ensure that our customers are satisfied with the service that we provide.
- What should I put in my order detail?
It would be in your best interests to be as detailed as possible with the instructions that you will provide regarding the nature of the paper. Obviously, the title, length of the paper, due date, reference style, specific resources, etc., should be included. Feel free to express your expectations about how you would like the paper to be.
- How can I apply for a discount?
If you think you need to apply for a discount, please contact us via live chat or write a note with your request to support team. The coupon code will be given based on your history with MyEssayPros.com. There are two types of discounts: one-time discount and lifetime discount. Among the cases when the customer is eligible for a discount are:
– Lifetime 5% discount after your 4th order.
– Lifetime 10% discount after your 8th order.
– Fill in Feedback form and receive a 5% discount code.
– Chat with operator and apply for up to 5% discount code.
– Share suggestions on how to improve service quality, web site usability, or bring more sales by using Feedback form.
– Track our Sales Promotions for more discounts.
Over a decade of operations in custom writing service sector have provided MyEssayPros.com with a clear understanding of consumers’ needs and wants. This unique experience has established a deep concern about customer’s satisfaction in the heart of every MyEssayPros.com professional.
We are committed to provide our customers with the kind of care to develop a trusting relationship.
Refunds will be made according to the following schedule:
1.1 Paid extra – While placing an order if you noticed that your credit card has been charged twice or if you have paid more than you were required, please send a written request to [email protected] and the amount will be refunded to you.
1.2 Order not approved– In a rare event due to unforeseen circumstance, we were not able to assign a writer that best fits your needs, we will refund you the entire amount paid for the specific order.
1.3 Approved Order – Once your order has been approved you will be sent an email providing you with your user name and password for your access to the Student Panel. If you choose to cancel your order at this point you will be issued no more than a 70% refund.
1.4 Not satisfied with the quality – Once your paper has been completed and accepted by you, for a refund you will be requested to provide strong reasons and examples to claim it. Since each case is unique to its situation, it will be carefully reviewed and compensated accordingly.
1.5 Invalid Refund Request – Once your paper has been delivered on agreed deadline and requirements, a refund request would be treated as invalid unless it comes under Refund term 1.4.
It is the customer’s responsibility to provide clear instructions, all necessary materials, proper academic level and timely assistance. If you are not satisfied with your paper we will revise it for free. In an event you are still not satisfied you may request a refund only if you can provide substantial proof it was not what you asked for.
If you have not received your confirmation email with your access to the Student Panel within the allotted time, please contact us immediately at email us at [email protected]